Pelaa casino is one of the many new online casinos in the UK that launched to the gambling community. Launched in 2018 by the Genesis Global Limited, this casino holds licensing across Malta and Curacao. You can expect to play some of the most exciting games that the iGaming industry has to offer you, with innovative software developers included such as NetEnt, Play n’Go, Microgaming and NYX Gaming. Of course, the entire gaming portfolio, reaches climes far larger than that, with every single casino game type you could ever want to play. Take our word for it, this casino is a good one.
The website at a glance has a very clean and fresh palette for a theme. The animations for the site are very original and engaging, and provide a fun frequency to your gaming experience. The games that are available to you, are immediately presented to you in a grid format, so you can see the thumbnail image and recognise all you favourite titles amidst the huge collection of games. For a relatively new casino, this site is very presentable and one that shows artwork and graphics of a casino that has been on the market for many, many years. It is very surprising indeed that this casino has not even closed its third anniversary yet!
The general navigation across the site does not require any difficulty, as Pelaa Casino has a menu, to allow players to easily identify where to go within the site, depending on personal goals and needs. Everything is easily identifiable to players.
Bonuses & Promotions
The main welcome bonus and promotion that players will find upon joining up, is the 100% match bonus. This bonus gives any new player the option of matching up to £100 deposited within your casino wallet. In addition to this, there is an exclusive 150 free complimentary spins that can be played alongside your bonus. A second match bonus is also available, that is exclusive to playing live casino games. This option provides players with the ability to deposit £100 and get to play with double the cash, specifically for the use on the live casino game selections.
The wagering requirement of this casino is at a medium level of 40 times, meaning before players will be able to withdraw their winnings they will need to ensure they have wagered their bonuses to a value of at least £4000-if they take the maximum £100 bonus offered. One thing to also keep in mind when using your live casino bonus, is that not all games will qualify towards the wagering requirement at Pelaa Casino. Dream Catcher, Live Roulette and Live Blackjack are the only games that players can use to contribute towards their wagering requirements. This can only be found within the terms and conditions, meaning players will need to make sure to fulfil their wagering requirements from these specific games only. In addition to this, if you claim the match bonus or the live casino bonus, you will not be eligible to play both and are therefore limited to the choice you make-so choose wisely! In terms of game restrictions, the welcome bonus outside of the live casino category is less restricting to players and will also allow them to qualify a larger percentage of their gaming towards the wagering requirements.
Of course, all players are down for the possibility of being able to extend their gameplay and be rewarded for their loyalty to a casino. Pelaa Casino is no exception to the ongoing existing player promotions. They currently run a loyalty programme that allows their players to take their experience beyond and further, to ensure that they are provided with the unique opportunities. In your time as an ongoing player, you will have access to exclusive bonuses, depending on the day and time of the month, which progressively change and depend on the season within the casino. You will also be put on a priority list when it comes to seeking any enquiries towards their customer service-replies are almost instantaneous.
Alongside all the special features and access you get, you will find that there is also entry towards special prize draws that are exclusive to existing customers only. Prizes include sums of cash, holidays and other desirable gifts. You even receive personalised birthday wishes and gifts depending on your status within the loyalty programme! This kind of special treatment is rare within the gambling community, so it makes sense for players to flock around this casino-as you are appreciated for being a playing customer!
Slots & Casino Games Selection
In terms of game selection, this site has over 1300 games to choose from, depending on your interests, mood and playing style. Everything from Progressive jackpots, to a large variety of slot genres and classical casino games are available here. Of course, with the mention of a live casino bonus, you will be under the impression that there are live casino games too-and you are correct!
With slot games that come from the very best within the industry, such as NetEnt, Play’n Go and Yggdrasil Gaming, of course the games are epic! With the special filtering system that is available and integrated within the game lists, you will be that much closer to finding a game that is suited to your passions, when it comes to slot gaming. Favourite titles at this site include Book of Dead, Mega Moolah and Starburst.
Of course, some players also prefer the access to classical casino games like Blackjack, Baccarat and Craps. This casino has over 90 games specifically orientated around the table game favourites of an online casino. So, you may find it hard to just select one game to play with but hey, you are not the only one that has that problem.
Payment methods available to customers at this casino include all the international favourites and accessible options, such as the Paysafecard, Skrill, PayPal, Neteller, EcoPayz etc. In addition to this, of course there are the traditional banking methods operated through cards and transfers to and from your own bank account, however to use any of these methods, players must keep in mind the minimum cashing in and out limits of £10. Anything below is not permitted.
Withdrawals from this casino can occur through the same options (excluding the Paysafecard) and to make a transaction of withdrawal, you will need to first request it from the casino itself and seek their approval. All withdrawals are processed instantly and you can withdraw up to £1900 per withdrawal, however there is a fee of around 10% which may be disappointing to players.
Withdrawals are processed very quickly, meaning you should not have to wait too long to receive your cash, if you have obliged the terms and conditions of course. Usually E-wallets can take up to one hour to be deposited within your E-wallet accounts. Card payments can take anywhere from 1 to 5 days to be deposited, depending on your bank’s processing times. Of course, bank transfers will always take the longest, yet there is the option of a fast transfer from certain localities and regions to consider if you are not happy waiting the 3-5 business working days’ time estimate.
The customer service at Pelaa Casino is perfect, you will be able to access contact with casino agents 24/7 through the different outlets that they provide to players. With different platforms ranging from live chat systems, hotline and email, you have enthusiastic and energetic casino agents looking forward to assisting your every enquiry. Of course, as we mentioned above, you will receive VIP attention should you remain an ongoing customer and enter the casino loyalty programme. Replies will be instantaneous and prompt if you are loyal to their casino services, long after you use up your initial welcome bonuses.
This casino is available for players to use with English, Swedish and Finish language options. Meaning the customer service diversity is broad and very orientated around their large range of customers from international waters.
Pelaa Casino is regulated within the UK, meaning the UK Gambling Commissions licensing is acquired, in addition to the Malta and Swedish Gaming and Gambling Authorities. All the audits that take place are done so with the highest regards to player game fair play and safety. The use of RNG algorithms and SSL encryption ensures that your every move and data input is encrypted and protected. Nothing is given to third parties and your gaming is 100% safe and secure.
This casino overall is very well put together. Players have the option to select from two large welcome bonuses, depending on the type of player they are. It is great to see that a casino has considered the large spectrum of players that often play at a casino, since most are focused towards slot gaming more than anything else. The one disadvantage about this casino is the deposit and withdrawal fee that you will need to pay every time. However regardless, the service of this site is pretty much up there to one of the best in the game!