Hello Casino is a nice and simple online casino that offers an easy to use player experience. It is owned by White Hat Gaming Limited, which has a vast amount of experience in the industry, and this shows. The Head office of the casino is located in Malta and it is licensed by both the UKGC and the MGA. As such, you can rest assured that the site is safe, secure and fully regulated
This is a casino that has its main focus on slots. However, that’s not to say there isn’t a good overall variety. In our Hello Casino review, we will be looking at every part of the casino, such as user experience on desktop and mobile, offers, bonuses and promotions, variety of games, banking methods, safety, security and customer service.
The company behind Hello Casino has plenty of experience and it shows as soon as you open up the website. The casino homepage is attractive and laid out in a simple, and easy to use way. As such, it is very easy to navigate and find what you are looking for.
At the top of the homepage is where you can log in or sign up. Then, below this, you can see a rotating banner that shows all of the current offers and promoted games. Under this is the main menu, which can take you to any of the games that you are looking for. It is split into different categories for your ease: Top, New, Slots, Live Casino, Table Games, Jackpots, Other, Favourites. You can also sort it by the game provider, which is handy if you have a preferred slot provider. As well as this, there is a game search bar if you want to look for a specific favourite title.
The thumbnails underneath the menu show off some of the most popular titles, so you can try out the top games in just one click.
Customer support is also very easy to locate as there is a sticky live chat icon at the bottom left of the screen which is always available. You can also click on the two lines in the top left corner for another menu, where you can access your account, support and promotions. Here, you can also change the language to German, Finnish, Norwegian, Swedish or Spanish.
On top of this, the site also offers a really well designed mobile betting app, available on both iOS and Android devices. It works just as well as the desktop site and is smooth and seamless.
Bonuses and Promotions
The bonuses and promotions change from time to time. However, currently, the Hello casino welcome offer is a 100% deposit match up to £100 plus 25 free spins on your first deposit. There are terms and conditions attached to the offer, such as a minimum £10 deposit and a 35-times wagering requirement. Free spins are to be played on Gonzo’s Quest and Starburst only.
Additionally, the casino also offers players a 50% deposit match up to £250 on the second deposit and a 50% deposit match up to £150 plus 25 free spins on Asgardian Stones or Bloodsuckers on the third deposit.
The casino also offers a number of other existing customer promotions such as Sensational Sundays bonus as well as a loyalty reward program.
Slots and Casino Game Selection
There are, at Hello Casino, more than 300 top games to choose from, with the majority being slot games. This is plenty to keep most casino aficionados happy. These games come from top providers including Microgaming, NetEnt, NYX, Lightning Box, Big Time Gaming and many more. In fact there are over 30 top providers to choose from. As such, their slot selection includes the best around, such as Book of Ra, Book of Dead, Starburst, Bonanza and many more. There are also jackpot games such as Rainbow Jackpots.
Other than slots, they also have in more than 25 table games including European Roulette, Stud Poker, Blackjack, Pai Gow and many more. There is also the option of a live casino, with titles such as Deal or No Deal Live, Dreamcatcher, Football Studio and more. It isn’t the biggest selection, but it has a decent variety of games.
There are also a number of scratch card games if you want to try something different.
We were very impressed with the number of payment methods available at Hello Casino. You can make deposits with debit cards including Visa and MasterCard. There are also eWallet options including PayPal, Neteller and Skrill. Furthermore, you can also use Trustly, Sofort, Paysafecard, Bankwire, MuchBetter and more.
You can pay into your account in both Euro and GBP and minimum deposits on the site is £10
The payment speed is very much in line with other casinos out there. All deposits, apart from bank transfer, are immediate. However, withdrawals are a little longer. Generally, Hello Casino states that it will process the withdrawals immediately. However, on your first withdrawal, KYC checks will have to take place. Neteller, Skrill and PayPal should take just one day or under, but withdrawals using a card can take between 1 to 5 days depending on your bank.
You need to remember that you must withdraw using the same method you deposited with due to current legislation.
The Hello Casino customer support is very good. If you want to use the live chat option, then you can always find this at the bottom left of the page. It is a sticky speech bubble and is always visible, no matter where you are. What’s more, it is available 24/7, which is great. Their typical response time for live chat is between 30 to 6 seconds, so not bad. There is also an email address available for queries that aren’t as urgent, on email@example.com. This can take over a day to answer though. Currently, there is no phone number advertised.
Unusually, we could find no FAQ area of the site, so if you do have any queries, then you can email the support team.
Hello Casino has been licensed and regulated by two of the biggest governing bodies in Europe – the UKGC and MGA as well as Curacao eGaming and the Swedish Gambling Authority. What’s more, it is a Silver Bet Blocker Donor and is linked to responsible gambling sites GamStop and GamCare.
They are also certified by eCOGRA, so you can take any issues to them for resolution.
This is a great casino with lots of top games and providers, it has 24-hour customer service, a good layout and the mobile app is safe and secure, The live casino offering could be improved, however, but overall, it has plenty for everyone.