Dream Vegas boasts that it's the ultimate place for luxury, entertainment and indulgence. Perfect for lovers of slots, table games or players who love the thrill of live casino. This is a bold statement indeed. However, this is a White Hat Gaming casino, so it has plenty of experience behind it. But does it offer all that it claims?
Well having been established in 2018, it has a steadily growing customer base and is gaining quite a following, and on first glance, it offers hundreds of games on a very classy looking site. But, in this Dream Vegas casino review, we will look at all other areas of the site, such as bonuses and offers, customer service, mobile app, banking and safety, to make sure that it’s not just style over substance.
Undeniably, the Dream Vegas website looks glamorous and classy as you open it, with its glittering Vegas strip backdrop. The main part of the home page is taken up with a banner of the big event – the welcome bonus. Above this, to the right, is the ‘Join’ and ‘Login’ tabs and to the left are buttons taking you to Live Dealer, Games, Promotions and Contact Us. Beneath the banner, there is a search bar and a menu of the different types of games.
The site allows you to sort the games into the following categories: New Games, Live Dealer, Favourites, Popular, Slots, Table, Blackjack, Roulette, Poker and Scratch & Fun. You can also sort the games by providers, making all games very easy to get to.
However, we were also impressed with the ease of finding assistance, as there is a live chat button to the right and left of the page, as well as a button for ‘contact us’. So, help is always close at hand. Our first impressions of the site were that it looked stunning, and the layout was exceptionally user friendly.
The Dream Vegas app is equally as easy to navigate. The menu is clear and there are a number of thumbnails for the most popular games. You can enjoy the app on iOS and Android.
Bonuses and Promotions
Currently, the Dream Vegas welcome offer stands at 100% up to £400 plus 50 bonus spins. Simply register, make a minimum qualifying deposit of £20 or more and you will get a 100% match bonus plus 50 spins on any NetEnt game. Additionally, on your second qualifying deposit, you can claim a 40% match bonus up to £3,000 plus 30 bonus spins on any NetEnt game. Finally, on your 3rd qualifying deposit, you can claim a 60% match bonus up to £1,500 plus 40 spins on any NetEnt game. This is quite an offer, but to claim all £4,900, you would need to deposit £10,400 overall, which is quite a sum. Additionally, there are a number of terms and conditions attached, including a 35-times wagering requirement. It looks appealing, but it’s worth checking out the details first.
Dream Vegas also offers a number of other promotions which they update regularly, including jackpots, cash or car prizes, weekly giveaways and more. It’s always worth checking out their promotion page to see what’s on offer.
Slots and Casino Game Selection
Dream Vegas boasts hundreds of top quality games, with plenty of slots and live casino games available. As a ‘Vegas’ themed casino, it focuses a lot of attention on its Live Dealer selection of games. There are just under 20 on offer, from top Live Dealer provider, Evolution Gaming. There weren’t as many as we expected, but it is a case of quality over quantity, with titles such as Deal No Deal Live, Lightning Roulette and Mega Ball 100x. There are also a number of RNG table games including roulette, blackjack, Poker, Pai Gow and more.
When it comes to slots, there are hundreds to choose from, with slots from the most popular providers such as 1×2 Gaming, Barcrest, Lightning Box, NetEnt and NextGen. Not only do they have the newest games, but also popular titles such as Book of Dead, The Goonies, Bonanza and more. There are also jackpot games available such as Mega Moolah, Divine Fortune and Hall of Gods. Additionally, there are more than 15 Scratch & Fun titles to enjoy.
Although we would have expected a bigger choice of live casino, overall, there were hundreds of excellent games available.
When looking at the payment methods, although there was a decent number of options available, there were some noticeably absent. At the Dream Vegas casino, you can deposit with Visa and MasterCard debit cards, as well as Paysafecard, Interac, Apple Pay, Much Better and Instadebit. We were surprised that they didn’t offer eWallet options such as Neteller, Skrill or PayPal, which are usually popular options.
The minimum deposit for all deposit methods is £10 and all deposits are processed immediately.
When withdrawing at Dream Vegas, the speed depends on which method is used. Generally, they aim to process the withdrawal within 72 hours, but with methods such as Apple Pay and InstaDebit, it can take around 24 hours. However, bank cards such as Visa and MasterCard can take up to 5 days. Withdrawals are all free, but there is a weekly withdrawal limit of £5,000.
Accessing Customer Support at Dream Vegas is excellent. It is easy to find from anywhere on the site and is available 24 hours a day. You can contact the agents via live chat and this is answered almost immediately most of the time, depending on how busy they are. However, there is no phone support.
For less urgent issues, you can contact the team on email at firstname.lastname@example.org. This can take some hours to answer and could take up to 24 hours. All help is available in a number of languages.
The Dream Vegas casino site has been licensed and regulated by both the UK Gambling Commission and the Malta Gaming Authority. As such it is available for UK players and other European players. It also adheres to the strictest rules, making the whole experience safe and secure. Additionally, for players’ protection, it is certified by eCOGRA, so all games have been certified as fair and true.
The data on the site is protected by high-end SSL encryption technology to keep it safe from Malware. Moreover, it has a number of features in place for Responsible Gambling and is linked to Responsible Gambling help sites such as GamCare and GamStop.
Dream Vegas is glitzy, glamorous and definitely appeals to players looking for a taste of Las Vegas. It has plenty of games for all and offers quality and quantity. There were a few areas for improvement, as we would like to see more eWallet payment options, a few more live dealer games and the addition of a phone number for contact. However, the customer service is quick and available, the site is easy to use, has a great mobile app and is safe and secure.