Casino Joy

3.9 / 5
TOTAL SCORE

Bonus T&Cs

18+ Full T&C's Apply. New players Only. £10 min deposit. £5 max bet using bonus. 60x (40x referred player) wagering applies. Bonus valid for 14 days. 20 Spins will be credited instantly upon qualifying deposit + then 20 per day for 9 days on Starburst. Free Spins valid for 72 hours from credit. Max Free Spins winnings £100. Ewallets excluded. - www.begambleaware.org

PROS

  • Mobile-friendly
  • Massive selection of games
  • Great live casino options

CONS

  • Limited support hours

BONUS

£100 + 200 Starburst Spins

Get bonus

Casino Joy is a casino that claims to offer simplicity and fun, offering a nice and easy way to enjoy online casino. This casino is one of the many Genesis Global casinos, and as such, was created with customer experience at its very heart. It was established in 2018 and is growing to be as successful as its sister sites.

So, in this Casino Joy review, we’ll be delving into how much of a joy it really is. Is it as fun and as simple as they claim? As such, we’ll look at all areas of the site, including desktop and mobile user experience, the quality and quantity of games and providers, the customer service, payment methods and overall safety and security of the site.

User Experience

Casino Joy’s biggest claim is its simplicity and fun, so we were expecting a site both easy to use, with lots of games. That was exactly what we got. The banners dominated the home page, in eye-catching colours of blue and pink, boasting of high-value offers and promotions. Along the top of the banners were the login and sign up tabs. Signing up was a simple process, easy to follow and took just a few minutes. It was then just a case of making a deposit and claiming the bonus.

To the top left, there was a search bar, which you can use to find specific games quickly. This was next to a menu which gave you the options of Games, Welcome Offer, Promotions, Payment Methods and About Us. Simply click on the games tab and you’re ready to find what you want and get started. The games were split into four categories – Hot Games, Slots and Jackpots, Live Casino and Casino Games. You could also sort games by Game Providers. So, finding any game was very simple.

Finally, the question mark icon in the very top right of the screen gives you access to help and FAQs. You can also change the language of the site if needed.

The site is attractive, easy to use and does offer players fun and simplicity. However, it also offers an excellent mobile casino, which is equally as engaging and is available on both iOS and Android, offering most of the fun and features found on desktop.

Bonuses and Promotions

When signing up to the Casino Joy site, you will be able to pick up a welcome bonus of 100% match deposit up to £100 plus 200 free spins. To claim the offer, sign up to the site and make a first deposit of £10 or more. You will then get your match deposit plus 20 free spins to play on Starburst. Then, for the following 9 days, you will get 20 spins daily to play on Starburst. Spins are valid for 72 hours after activation.

Before claiming the deposit, check the terms and conditions as there is a 60-times wagering requirement along with other terms you need to be aware of.

As well as this, there is a 100% bonus up to £100 welcome bonus to use on live casino if that’s your preference. There are also additional promos that are updated regularly, including daily and weekly prize drops, missions and more. However, be sure to check the promotion page for the most updated offers.

Slots and Casino Game Selection

Casino Joy promises an exciting experience and it delivers, offering players over 1,300 games from world-class game providers such as Play N Go, NetEnt, Microgaming, Red Tiger and more.

There is a selection of around 1,200 slots including popular titles such as Book of Dead, Wolf Gold and Sherlock Holmes Megaways. Moreover, there’s an impressive amount of jackpot slots, such as Ozwin’s Jackpots, Hall of Gods and Mega Fortune. There are also excellent table games including roulette, blackjack, baccarat, craps, poker and more.

For fans of live casino, there is an excellent selection at Casino Joy, with almost 100 games on offer from providers including Evolution Gaming. There are roulette games, blackjack games, poker, baccarat and more. You can even enjoy Game Show games and popular titles such as DreamCatcher and Mega Ball.

Payment Methods

When making your first deposit, you have a number of payment methods to choose from at Casino Joy. The most common method is debit cards, including Visa and Maestro. There are also a number of e-Wallet options, such as PayPal, Skrill and Neteller. On top of this, you can also use methods such as Trustly, ecoPayz, Paysafecard and Boku.

All Casino Joy deposit methods are processed instantly, and for each method, there is a £10 minimum deposit. The maximum deposit for Boku is £30, for Paysafecard deposits it is £200, ecoPayz is £1,000 and for all other methods, it is £5,000. What’s more, all deposit methods are free to use.

Payout Speed

In general, we find all Genesis Global casinos to be very quick for withdrawals, and Casino Joy is no different. Casino Joy claims to process all withdrawals instantly, with the exception of debit cards, which can take between 1-3 days, which is still quick compared to many other online casinos. All withdrawals have no fees attached, and for all options, there is a minimum withdrawal of £10 and a maximum of £5,000.

Customer Support

Customer support and Casino Joy is just that – a joy. It is manned 24 hours, meaning that you can get help whenever you need it. You also have the options of live chat when you have logged into your account, as well as phone numbers for both its UK and European players. These methods are quick, available in a variety of languages and very reliable.

For queries that aren’t so urgent, you can either check out the comprehensive FAQ site for common queries or use the email address, support@casinojoy.com, which is generally answered in under 24 hours.

Licenses/Audits

One of the most important parts of any review is its safety and security, which means checking out its licenses and technology.

The Casino Joy site is licensed and regulated by both the MGA as well as the UKGC, so is available to play in many countries across the globe. However, for anyone outside of the UK, it is best to check out the extensive list of restricted countries to be sure. As well as being fully compliant, the site is also protected by 256-bit SSL encryption technology to ensure all personal and financial details are safe and secure.

The site is also committed to responsible gambling and has a number of responsible gambling features. It is also linked to gambling help sites including BeGambleAware, GamStop, Responsible Gaming Foundation and Genesis’ own responsible gaming page Genesis Safeplay.

Verdict

Casino Joy claims to be about simplicity and fun, and it delivers. Despite having hefty wagering requirements for its promotions, overall it offered a very good experience. Not only were there more than 1,300 games, but the site was simple and quick. With the addition of an excellent layout on desktop and mobile, with quick and easy payments and withdrawals, as well as excellent customer service and a secure setup, it’s definitely a joy to play.